SAP Knowledge Base Article - Preview

3820198 - Error in logs: "Error Code="365" ShortText="Error Credit Card" Type="13"" when booking a HRS hotel

Symptom

User tried to book a hotel using HRS and received an error "We encountered an issue that prevented us from completing your request. We were unable to reserve the hotel room you requested."

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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

While making reservation for HRS hotel user got the error "We were unable to reserve the hotel room you requested." , KBA , CON-MOB-TRV-HTL , Hotel , Problem

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