3820285 - How Can I Update USD Special Instructions and Key Contact Information?

We want to route end users to our company's helpdesk shared email for further assistance when the User Support Desk (USD) team cannot resolve their concerns.

We would like to update the Key Contact Information currently being shared with our end users when they contact USD.

How can we update the special instructions provided to end users when their concerns require referral back to our company's administrator? , KBA , CON-CA , Cross Applications , CON-CA-ADM , Administration , Problem