SAP Knowledge Base Article - Preview

3820384 - Why am I not able to cancel a RoomIt hotel?

Symptom

I am attempting to cancel a RoomIt hotel reservation and receive a generic error message during the cancellation process.
 

The reservation remains active and the cancellation cannot be completed.
 

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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

Unable to cancel RoomIt hotel reservation , KBA , CON-MOB-TRV-HTL , Hotel , Problem

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