3820400 - Error: "You cannot reset two-factor authentication because your account is inactive. Please contact your program administrator at your company if you have any questions."

Symptom

I am trying to reset the MFA for an user profile and I keep getting the error message "You cannot reset two-factor authentication because your account is inactive. Please contact your program administrator at your company if you have any questions."

Environment

Travel & Expense > User Administration

Product

Concur Expense all versions ; Concur Travel all versions

Keywords

MFA Reset returns with the error "You cannot reset two-factor authentication because your account is inactive. Please contact your program administrator at your company if you have any questions." , KBA , CON-CA-ADM-AUA , Authentication Admin , Problem

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