SAP Knowledge Base Article - Preview

3820494 - [NetSuite] How to resolve INVALID_KEY_OR_REF error for NetSuite Custom field?

Symptom

An expense report/vendor bill isn't posted into NetSuite, and the system returns the error message:

Such as:
ERROR|INVALID_KEY_OR_REF|Invalid cseg_product_class
ERROR|INVALID_KEY_OR_REF|Invalid custbody
ERROR|INVALID_KEY_OR_REF|Invalid custcol
ERROR|INVALID_KEY_OR_REF|Invalid cseg_region
etc.


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Environment

Integration - Packaged Connector

Product

Concur Expense all versions ; Concur Invoice all versions

Keywords

How to resolve NetSuite connector INVALID_KEY_OR_REF type errors for custom field , KBA , CON-INT , Integrations , Problem

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