SAP Knowledge Base Article - Preview

3820559 - Why support portal stuck in 'processing' when submitting a case with case type Integration - Extract Services/Custom Extract

Symptom

  1. Click ?/Help > Contact Support.
  2. Click Support
  3. Click Contact Support
  4. Click Create a Case
  5. Select a Reason and fill the Subject and Description
  6. Choose Case Topic: Invoice, Case Type: Integration - Extract Services/Custom Extract
  7. Click Next and Submit
  8. The page froze on 'processing' and the case failed to be created.


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Environment

Expense > Concur Support Portal

Keywords

How to solve the issue 'stuck in a page shows 'processing' after submitted a case in support portal. Case Topic: Invoice, Case Type: Integration - Extract Services/Custom Extract'. , KBA , CON-CA-TLS-IEM , Import / Extract Monitor , CON-CA-ADM , Administration , Problem

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