3820612 - Why Are Negative Amounts Not Reflected in the Custom Invoice Extract?

If your custom invoice extract is not displaying negative values despite the actual invoice amount being negative, this may be due to the field configuration in your extract. The field currently being used may be mapped to Journal Gross Amount, which does not reflect negative values.

To resolve this, ensure that the extract is configured to use the Journal Amount field instead, as it accurately captures and displays negative values as processed in the actual invoice.

This article addresses the issue where a custom invoice extract fails to reflect negative amounts despite the actual values being negative as requested. , KBA , CON-CA-TLS-IEM , Import / Extract Monitor , Problem