SAP Knowledge Base Article - Preview

3820637 - Why didn't my Southwest credit get applied to my reservation?

Symptom

I attempted to apply a credit on file towards my new Southwest booking and the reservation ended up ticketing without the credit being applied.


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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

User booked a flight in Concur on Southwest, and selected to apply a credit, but the credit was not applied to my reservation , KBA , CON-CA-ADM , Administration , CON-SRV-TRV-ADM-LAN , View Airlines , Problem

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