SAP Knowledge Base Article - Preview

3820716 - Why does rule "Hotel rating is xxx stars" not work with hotels with empty rating?

Symptom

I have set up a rule "Hotel rate is less than 3 stars" and I see that it doesn't work with hotels where rating appears zero (empty):

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However, the same rule works with hotels where rating is at least 1:
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Why the rule doesn't work for all hotels?


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Environment

Travel > Travel Policy

Product

Concur Travel all versions

Keywords

Hotel rating rule , KBA , CON-EXP-ADM-EML-RUL , Rules , Problem

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