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SAP Knowledge Base Article - PreviewSymptom
An user has an Etihad (EY) frequent flyer number saved on their profile.
However, when saving the profile in Concur and opening the profile in the GDS, we do not see the EY FF line. It looks like the FF line is not syncing to the GDS.
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Environment
Travel > Templates > Profile template
Product
Concur Travel all versions
Keywords
Some specific carriers (Etihad included) FQTV numbers are not recognized as a standard air frequent traveler programs, but as non-air programs, and do not automatically sync to the GDS. We need to build specific lines that will recognize such programs. , KBA , CON-SRV-TRV-ADM-FIN , Finishing Template Editor , Problem
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