3820961 - Why does an arranger or assistant get calls, emails, texts with updates to a travelers limo/Groundspan reservation instead of the traveler?

We have an arranger who books ground/limo reservations in Concur via Groundspan. The arranger is being contacted with updates to the reservation instead of the traveler. The Groundspan confirmation notes the Admin phone contact information in the "Contact#:" field.

When an admin makes a Groundspan booking on behalf of a traveler, the admin contact information is included on the Groundspan confirmation and used by the vendor. , KBA , CON-SRV-TRV-ADM-TVE , Travel Vendor Exclusions , Problem