3820988 - I canceled my (HRS) hotel in Concur but the hotel vendor not receive the cancellation and I was charged a no-show fee. Why did this occur?

Traveler booked a hotel through HRS within Concur on his itinerary that includes Air. Traveler then canceled the entire trip within Concur within the hotel cancellation period. However, the hotel did not receive the cancellation and charged the traveler as a no-show. The reservation shows that it was canceled/withdrawn in Concur, but the hotel did not return a cancellation number.

Direct Connect Hotel booked in Concur and canceled in Concur and hotel vendor did not receive cancellation. , KBA , CON-MOB-TRV-HTL , Hotel , Problem