SAP Knowledge Base Article - Preview

3821043 - Error in logs: "Transaction unable to process : PRI (60257 / 369)" when searching for flights on Amadeus configuration

Symptom

A user was searching for a return flight on an Amadeus configuration. After clicking "Search", no results were returned with the error "Sorry, we are unable to return search results, which may be due to:

  • your company's travel policy
  • the way your company has configured SAP Concur Travel,
  • no available options for the dates/times searched"
Upon checking the logs, the following error message was returned from Amadeus API: "Transaction unable to process : PRI (60257 / 369)"


Read more...

Environment

GDS > Amadeus > Air

Product

Concur Travel all versions

Keywords

The user was searching for a return flight but got no results. In the Amadeus API response log we found the error "Transaction unable to process : PRI (60257 / 369)" , KBA , CON-SRV-TRV-ADM-AMA , Test Amadeus , CON-SRV-TRV-ADM-LAN , View Airlines , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.