SAP Knowledge Base Article - Preview

3821064 - Why doesn't the phone number, address, and email address sync to the GDS profile for all travelers?

Symptom

The name field in the profile template for the site is written correctly. Concur XA shows all of the information is syncing to the GDS. When checking in the native GDS, phone numbers, street addresses, and email addresses are missing from the profile.  There is no error message received when updating the profile.


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Environment

Travel > Templates

Product

Concur Travel all versions

Keywords

Users phone number, street address, and email address does not sync to the GDS profile. , KBA , CON-CA-ADM , Administration , Problem

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