3821152 - Can a nonrefundable, noncancelable hotel booked via direct connect hotel supplier be canceled in Concur?

User books a hotel in Concur via a direct connect supplier (e.g. HRS, Booking.com, Amex Direct, etc.) and the rate booked is a non-refundable/noncancelable, with prepayment required at the time of booking. They later try to cancel the reservation in Concur and receive an error.

We booked a hotel in Concur through a direct connect hotel supplier (e.g. HRS, Booking.com, Amex Direct, etc.) that is noncancelable, and nonrefundable, and we are trying to cancel the reservation, but are getting an error. , KBA , CON-SRV-TRV-ADM-TVE , Travel Vendor Exclusions , CON-MOB-TRV-HTL , Hotel , Problem