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3821390 - ERROR DURING PROFILE TRANSFER SSR, XX: SSR NOT CREATED - DUPLICATE EXISTS (15872)

Symptom

The following error is captured in GDS logs (instead of XX there is some line number):


/$ERROR DURING PROFILE TRANSFER SSR, XX: SSR NOT CREATED - DUPLICATE EXISTS (15872)

These are generally not true errors that will stop the booking process.   Concur has built in logic to overcome the SSR's that move with the profile in the GDS.   If it is a true error, you will see a user message immediately after.


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Environment

Travel > Profile

Product

Concur Travel all versions

Keywords

User gets an error message when booking trip. In the GDS logs there is the following error: /$ERROR DURING PROFILE TRANSFER SSR, XX: SSR NOT CREATED - DUPLICATE EXISTS (15872) , KBA , CON-SRV-TRV-ADM-TTE , Travel Templates , CON-TRV-ADM-USR-PRO , Profile , Problem

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