3821971 - Why is the end user getting an application error when attempting to login to SAP Concur, but we can proxy as the user?

Symptom

When our end user attempts to login in to SAP Concur they are getting an application error and are not able to login. We checked that the user profile is in User Administration and the data looks correct. How do we resolve the error to allow the user to access?

Environment

Expense > Login, Authentication Travel > Profile

Product

Concur Expense all versions ; Concur Travel all versions

Keywords

Login blocked by potential sync issue. Kibana log errors include ProfileService call failed. Unable to retrieve user profile data, User info cannot be determined at this time to complete this request, User mapping missing in profile db for user UUID, NOT_FOUND. Principal with UUID: xx was previously deleted. User does not exist in Core. , KBA , CON-CA-ADM-USR , User Administration , Problem

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