SAP Knowledge Base Article - Preview

3822002 - Why are the users unable to login to the App due duplicated email address?

Symptom

The user is unable to login on the SAP Concur Mobile App using the credentials (username/password) because the e-mail address is not being recognized by the App. The error message is” Unable to sign in. We are unable to sign you in with this information.”


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Environment

Mobile

Product

Concur Expense all versions ; Concur Travel all versions

Keywords

Receive error after logging into SAP Concur app , KBA , CON-CA-ADM , Administration , CON-MOB , Concur Mobile , Problem

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