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3822053 - Why am I seeing only coach on Delta when American is showing Business?

Symptom

In a Concur flight results where business class is approved, I was trying to book business class on Delta, but only American showed economy/business choices.
I compared Concur to Delta.com and see flights with business class. Why a discrepancy?


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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

Traveler requested business class and in Concur results she saw only coach on Delta, but American displayed economy/business , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , Problem

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