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SAP Knowledge Base Article - PreviewSymptom
When I update the case, I do not receive case update email, due to which I have to send an additional email to notify the users mentioned in the CC field of the case.
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Environment
Expense > Unspecified - Expense
Product
Concur Expense all versions
Keywords
When commenting to a support case, we are not receiving email notifications that the ticket was updated. We only receive updates when Concur Support updates the support case. , KBA , CON-CA-ADM , Administration , CON-CA , Cross Applications , Problem
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