SAP Knowledge Base Article - Preview

3822173 - Can an expense report go directly to the Back Office after it's been rejected twice?

Symptom

If an expense report has already been sent back to the user twice from Concur Auditors,  I would like for it to go directly to the Back Office step when being submitted a third time with the following workflow:

  1. User submits an expense report
  2. Expense report routes to Concur Audit Service
  3. Concur Audit Services rejects it
  4. User resubmits
  5. Concur Audit Services rejects the report again
  6. User resubmits the report
  7. Expense report skips Concur Audit Service step and is routed directly to the Back Office Approval step.


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Environment

Expense > Workflow/Audit Rules

Product

Concur Expense all versions

Keywords

Customer would like to add a workflow skip -step after Expense Report has been sent back more than once to the Concur Auditors. , KBA , CON-CA-ADM , Administration , Problem

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