3822245 - Why is 'Record Return Amount' disabled on a 'CARRY FORWARD FROM REPORT (name)' Cash Advance

Symptom

I'm trying to work on a user's cash advance as he sent in a check, but it won't let me. When I go in and highlight which line I want to work on the box Record Return Amount doesn't illuminate like it normally does. Can you please help?

Environment

Expense > Credit Card Services

Product

Concur Expense all versions

Keywords

Cash Advance name 'CARRY FORWARD FROM REPORT (name) can't be returned. , KBA , CON-CA-USP-CRC , Credit Cards , CON-EXP-CAV , Cash Advance , Problem

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