SAP Knowledge Base Article - Preview

3822644 - When booking a Non-GDS Hotel, why do I not receive a Confirmation number and the status is "Booked outside of Reservation System"?

Symptom

Hotel reservation for the Hotel Atrium in Passau is not transferred to the hotel. There is no booking confirmation number. The status in SAP Concur is misleading: "Not Booked through the Reservation System".

User-added image

The hotel is included in our Non-GDS hotels list.


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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

When booking a Non-GDS Hotel I do not receive a Confirmation number and the status is "Not Booked through the Reservation System". , KBA , CON-CA-ADM , Administration , Problem

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