SAP Knowledge Base Article - Preview

3822758 - Renfe: Error "Missing required passport or national ID. Update your profile"

Symptom

While booking a Renfe trip, I cannot proceed in the "Reserve and Book" due to the following error message:

"Missing required passport or national ID. Update your profile"


User-added image


When clicking on "Book and Continue", I am not able to proceed. The error message appears on the top of the Review and Book page.



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Environment

Travel > Unspecified - Travel Travel > Direct Connect

Product

Concur Travel all versions

Keywords

User received the error "Missing required passport or national ID. Update your profile" while booking Renfe , KBA , CON-SRV-TRV-RAL , Rail , CON-CA-USP , User Profile , Problem

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