SAP Knowledge Base Article - Preview

3822895 - Error in logs (Sabre): We were not able to find your hotel room. Often this means that the connection to the hotel chain is down in the reservation system

Symptom

I selected my hotel room and after clicking to reserve, Concur shows an error advising we were not able to find your hotel room.  Why is this error returned?

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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

User is attempting to confirm their hotel booking and seeing an error advising the hotel room is unable to be found. , KBA , CON-CA , Cross Applications , CON-MOB-TRV-HTL , Hotel , Problem

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