Symptom
One report submitted on 13 May, a reminder email was sent to Approver when it was passed the deadline. However, the same time the reminder email for approval was sent, the expense report was escalated to Trent, Approver's manager and so there was no opportunity for Approver to approve the report.
I was wondering how this can be avoided in the future?
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Environment
Expense > E-Mail - Expense
Product
Concur Expense all versions
Keywords
Email reminder's condition should be changed to "not within today -2" instead of "not within today -3" , KBA , CON-CA-ADM , Administration , Problem
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