SAP Knowledge Base Article - Preview

3822997 - [NetSuite] How to resolve "Transaction was not in balance" error in NetSuite?

Symptom

An Expense Report or Vendor Bill fails to integrate from Concur to NetSuite, and one of the following error messages is returned:

  • Transaction wasn't in balance Total = <X>
  • Transaction wasn't in balance Total = Book <X>: <Y>
  • Transaction wasn't in balance. Total = <X> Action for customer:


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Environment

Integration - Packaged Connector

Product

Concur Expense all versions ; Concur Invoice all versions

Keywords

The system is trying to post a report into the NetSuite system, and one of the following error messages is returned: * Transaction wasn't in balance Total = * Transaction wasn't in balance Total = Book : * Transaction wasn't in balance. Total = Action for customer: , KBA , CON-INT , Integrations , Problem

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