SAP Knowledge Base Article - Preview

3823258 - Why was a report sent to Processor step when the Approval Time Expired Action is "Send to the Approver's Approver"?

Symptom

Workflow has Send to the Approver's Approver configured as the Approval Time Expired Action, but the report was sent to the Processor step after the manager approval expired. Why?


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Environment

Expense > Workflow

Product

Concur Expense all versions ; Concur Invoice all versions ; Concur Request all versions

Keywords

User's default approver does not have a default approver added in his/her Concur profile, and system generate a System Processor step instead. , KBA , CON-EXP-ADM-WFL-WL , Workflow , Problem

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