SAP Knowledge Base Article - Preview

3823424 - Why the approval flow of the invoice showing differently at different approval steps?

Symptom

  • When an invoice is unsubmitted or is submitted and pending Manager Approval, there were two steps: Direct Manager Approval > AA1 ahead of Processing steps;
  • When the invoice was approved by manager and routed to AA1, there was a AA2 step appearing right after AA1;
  • After AA1 approved the invoice, the AA2 step disappeared and the invoiced went for processing.
What made the changes on the approval flow and why this happened?


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Environment

Invoice > Workflow - Approval Routing

Product

Concur Expense all versions ; Concur Invoice all versions

Keywords

Admin would like to know why the approval flow of the invoice showing differently at different approval steps. , KBA , CON-CA-ADM , Administration , Problem

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