3823450 - Error in logs:".UNEQL.NAMES TO REF.NUM.NOT ENT BGNG WITH"

Symptom

When booking a trip, the following error message appears right after hitting the Search button starting with:

"Sorry, something went wrong. We have encountered a problem with your travel profile..."

In transaction logs the following error is captured:

".UNEQL.NAMES TO REF.NUM.NOT ENT BGNG WITH"

Environment

Travel > Profile

Product

Concur Travel all versions

Keywords

A user receives an error message when trying to book travel. In the logs the following error is captured: ".UNEQL.NAMES TO REF.NUM.NOT ENT BGNG WITH" , KBA , CON-CA-USP , User Profile , Problem

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