SAP Knowledge Base Article - Preview

3823620 - Why TMC doesn't receive workflow step triggered request approval email?

Symptom

In our workflow, we have below three steps. One user can skip both Manager Approval and HR Approval step, but when he submits request, TMC didn't receive email notification even though Agency Approval Notification is configured in both steps.
1. Manager Approval (Agency Approval Notification ticked)
2. HR Approval (Agency Approval Notification ticked)
3. TMC Agent


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Environment

Request > TMC Email

Product

Concur Request all versions

Keywords

Agency Approval Notification in workflow step is not triggered , KBA , CON-EXP-ADM-WFL-WL , Workflow , Problem

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