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3823758 - Why are email reminders sent one day early than the configured day?

Symptom

We have an email reminder that is configured to trigger email on a specific day. However, the reminder is received one day ahead than the configured day, e.g. instead of getting the reminder on the 10th day, users receive it on the 9th day.


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Environment

Expense > E-Mail / E-Mail Reminders

Product

Concur Expense all versions ; Concur Request all versions

Keywords

Article covering Specific Day frequency setting that may cause reminder triggering earlier depending on when client's Reminder job runs , KBA , CON-CA-USP-EMA , Email Addresses , Problem

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