SAP Knowledge Base Article - Preview

3823800 - Why I cannot attach a file to a Support Case?

Symptom

I'm having issues when attaching a zip file to Support Case.
I have clicked the Browse and selected the file, then clicked the blue arrow icon.
However, after a few seconds system pops up error message: Upload failed: Unable to connect to the server (transaction aborted:timeout).

User-added image


May I know why this happened and how to solve it?


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Environment

Expense > Concur Support Portal

Product

Concur Expense all versions

Keywords

Why I cannot attach a file to a Support Case? , KBA , CON-CA-ADM , Administration , Problem

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