SAP Knowledge Base Article - Preview

3823833 - Why is information under Benefits and Services inconsistent and incorrect?

Symptom

When users click Rules, under Penalties, a ticket is shown as Non-Refundable. 
When users click on Benefits and Services > under Flexibility > Changes > it shows Non-changeable ticket, however, if we move down under More Details- AT CHARGE- it shows Changeable Ticket.

The information shown is inconsistent

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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

Concur Travel shows changeable ticket with fees as non-changeable ticket in the Benefits / Services tab. , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , Problem

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