SAP Knowledge Base Article - Preview

3823845 - Why am I getting a blank screen or Error 500 when trying to manually create or update a user?

Symptom

  • I'm trying to manually create an expense user in my SAP Concur entity. After I add all the necessary information and save it, the profile is not saved and I am redirected to a blank page.
  • Alternatively, I am getting the Error 500 upon saving the profile.
error 500 saving profile.png


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Environment

Expense > Travel Data Integration with Expense

Product

Concur Expense all versions ; Concur Travel all versions

Keywords

I am getting a blank screen or Error 500 when trying to manually create a user and it isn't created, or update the user , KBA , CON-TRV-ADM-USR-PRO , Profile , Problem

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