3823873 - Error “Selected user account does not exist in the tenant” for SAP Concur SAML

Symptom

You may have received the following error when trying to log in:

“Selected user account does not exist in tenant and cannot access the application in that tenant.
The account needs to be added as an external user in the tenant first. Please use a different account.”

Environment

All > Single Sign On

Product

Concur Expense all versions ; Concur Invoice all versions ; Concur Travel all versions

Keywords

This error means the user is trying to access the SAP Concur App in their Microsoft Entra tenant where their affected user's account does not exist. , KBA , CON-CA-ADM , Administration , CON-CA , Cross Applications , Problem

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