SAP Knowledge Base Article - Preview

3823943 - How to add/remove/change the contacts who should receive "Proactive Netsuite Connector Alert" cases and email alerts?

Symptom

One of our contacts is still being CC'ed on cases created automatically by SAP Concur Support even though they no longer have the Authorized Support Contact (ASC) role within SAP Concur.

The cases they are being added to and receiving email alerts for are "Proactive NetSuite Connector Alert" cases.

How can we remove/add or change the contact who are receiving those alerts?


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Environment

Expense > Integration - Packaged Connector

Product

Concur Expense all versions

Keywords

Adding, removing, or changing the list of people who are added to automatically created cases and alert emails related to the Netsuite Connector , KBA , CON-CA-CMP-ACP , Administer Company Permissions , Problem

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