SAP Knowledge Base Article - Preview

3823976 - Why am I receiving duplicate emails when my case is updated by the Support team?

Symptom

With every email from SAP Concur Support, I also get the attached email. So they are getting my requests and working on them, but this one also comes with it. I also get 2 answers every time I receive and answer, that is also strange.


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Environment

Expense > Concur Support Portal Travel > Concur Support Portal

Product

Concur Expense all versions ; Concur Invoice all versions ; Concur Request all versions ; Concur Travel all versions ; Concur TripLink all versions ; ConcurGov all versions ; TripIt all versions

Keywords

Authorized Support Contact receives 2 emails each time SAP Concur Support updates their cases. , KBA , CON-CA , Cross Applications , CON-CA-ADM , Administration , Problem

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