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3824115 - Why is tax code not populated and tax is not calculated in Concur Invoice?

Symptom

I created an invoice, but the tax code is not populated and tax is not calculated. I have verified that the tax administration configuration is configured correctly. What else do I have to check?


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Environment

Invoice > Invoice Administration > Tax Administration

Product

Concur Invoice all versions

Keywords

Even when Tax Administration is configured correctly, tax will not be calculated unless a Ship To address is provided in the invoice. The system uses this address as the company location to determine tax. Key points: - The “Add Ship To” field appears in the invoice header after tax setup is complete. - If no Ship To address is entered, tax cannot be calculated. - Ensure the Ship To address is properly set in the invoice header. - If needed, create a new Ship To address or check if the invoice owner has a default shipping address configured in their user profile. In short: No Ship To address = no tax calculation. , KBA , CON-EXP-ADM-TAX , Tax Administration , Problem

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