3824171 - Why did a user receive an email stating: "This email is to inform you that a file was not received by YYYY-MM-DD HH:MM:SS GMT for processing."?

A user has received the following email notification from SAP Concur saying that a payment vendor import file has not been received and would like to know what should be done:

"This email is to inform you that a file was not received by YYYY-MM-DD HH:MM:SS GMT for processing. The job will continue to run as scheduled and will process files when they are received."

User received email, this email is to inform you that a file was not received by YYYY-MM-DD HH:MM:SS GMT for processing. , KBA , CON-CA-ADM , Administration , Problem