3824282 - Authorization Missing for BusinessUserSimpleByElementsQuery_sync When Running an IPS Synchronization Job

The authorization errors when executing a synchronization job in Identity Provisioning Service (IPS). The following error messages appear in the job logs:

• Cannot execute provisioning job in tenant context Caused by.
• Error during execution on behalf of tenant with ID Caused by.
• Can not read entities from source system.
• Caused by: org.apache.cxf.binding.soap.SoapFault: Authorization missing for service "http://sap.com/xi/ABA" QueryBusinessUserln, operation "BusinessUserSimpleByElementsQuery_sync"; more details in the web service error log on provider side.

SAP S/4HANA Cloud Public Edition

• The error message generally indicates that the communication user configured for the connection is incorrect or that the password is incorrect.
• The communication user used in IPS must be the user configured in the target SAP S/4HANA Cloud system and associated with the relevant communication scenario.
• Incorrect communication user credentials can prevent IPS from accessing the Business User data through the SOAP service.

 Follow all the configuration steps outlined in the below SAP Help Portal documentation, complete the required configurations, and then re-run the synchronization job to check whether the issue is resolved. 

• SAP Cloud Identity Access Governance Admin Guide
• Configuration on SAP S/4HANA Cloud Public Edition Tenant.
• Configuration Steps on the SAP BTP Tenant.
• Create Destination for Identity Provisioning | SAP Help Portal.
• Add SAP S/4HANA Cloud Application | SAP Help Portal.
• Sync User Data and Provision Access Request | SAP Help Portal.

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