SAP Knowledge Base Article - Preview

3824404 - New Concur Travel - error in logs "Duplicated itinerary" when booking a hotel

Symptom

I am trying to book a hotel, but I get an error:

User-added image

And the logs show a "Duplicated itinerary" error.


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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

User receives generic error hl-700057 "We are unable to proceed with this booking" and error in logs is "Duplicate itinerary". , KBA , CON-MOB-TRV-HTL , Hotel , Problem

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