SAP Knowledge Base Article - Preview

3824451 - Why can't an Authorized Support Contact (ASC) access the Support portal?

Symptom

As an Authorized Support Contact (ASC), I am unable to access the Support Portal through the "Contact Support" link. When I click the link, I encounter an error and cannot access the portal. Could you please explain why this is happening and how I can resolve the issue?


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Environment

Concur Support Portal

Product

Concur Expense all versions ; Concur Invoice all versions ; Concur Travel all versions

Keywords

ASC had been able to access the Support Portal when clicking Contact Support and is now getting an error when trying to do it , KBA , CON-EXP-EXP , Expenses , CON-CA-ADM , Administration , Problem

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