3824457 - When should I open a Travelport+ case for hotel property data discrepancies?

I am investigating a hotel booking issue in Travelport+ where hotel property information appears incorrect or incomplete.
 

Examples include:

• Incorrect hotel address information
• Incorrect city or postal code values
• Missing telephone or fax numbers
• Address fields returned in an unexpected format
• Conferma unable to match a property due to incomplete hotel data
• Differences between expected hotel property information and data returned by Travelport+

I need to determine whether the issue should be escalated to Travelport+, investigated as a Concur defect, or routed to another team.

Guidance for identifying and escalating Travelport+ hotel property data discrepancies, including incorrect addresses, missing property details, malformed hotel metadata, and Conferma matching failures caused by Travelport-sourced property information. , KBA , CON-CA-CMP-VPA , Virtual Payment Admin , Problem