3824577 - How to Navigate the SAP Concur Support Portal

The How to Navigate the SAP Concur Support Portal guide provides new and existing customers step-by-step instructions for navigating through the SAP Concur Support Portal. 

The areas covered include: 
 

• CONTACT SUPPORT LINK LOCATIONS AND ACCESS

  •   Where to locate the Contact Support link?

  •   How to activate access to the portal?

•   SAP CONCUR SUPPORT PORTAL – HOME PAGE AT A GLANCE

•   MY PROFILE OPTIONS AND PREFERENCES

  •   How do I create my profile?

  •   How do I update my profile?

  •   How do I change my language preference?

•   GLOBAL SEARCH – HOW CAN WE HELP YOU?

  •   How to use the "How can we help you?" search bar.

•   INFORMATION CENTER

  •   What is the purpose of the Information Center?

  •   How do I receive an Information Center Notice through e-mail?

  •   How do I view all Information Center Notices?

•   REQUEST SUPPORT

  •   What is the best practice before I request assistance?

  •   How do I request assistance?

  •   What information do I need to provide?

  •   How do I begin a Chat session?

  •   Where can I find the global SAP Concur Support phone numbers?

•   KNOWLEDGE BASE

  •   How do I search for Knowledge Base articles?

  •   In what supported languages may Knowledge Base articles be offered?

  •   How do I view a Knowledge Base article in another supported language?

•   CASE MANAGEMENT

  •   How do I create a case?

  •   How does SAP Concur Support determine the order to work cases?

  •   How do I view a case?

  •   What is Schedule a Call?

  •   How do I schedule a call with an SAP Concur Support Representative?

  •   What is Pending Customer Status?

  •   How do I close a case?

  •   What is Closed Case Survey?

  •   How do I download a case report?

•   RESOURCES

  •   How do I find general information such as technical documentation and training options?

  •   How do I find the Release Notes, Release Calendar, and Client Admin Release Summary?

  •   How do I find training information?

  •   How do I find trainings and onboarding tools?

•   GET INVOLVED

  •   Product Feedback and Customer Influence (f/k/a Solution Suggestions)

  •   SAP Concur Community

•   BILLING

  • How do I access invoices online?

  •   How do I request for termination of my SAP Concur service(s)?

•   ADDITIONAL DOCUMENTATION

A Guide for Authorized Support Contacts. This document provides new and existing customers step-by-step instructions for navigating through the SAP Concur Support Portal , KBA , CON-CA-ADM , Administration , Problem