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SAP Knowledge Base Article - PreviewSymptom
When booking travel with Southwest Direct connect the following message is sent to traveler post clicking Reserve and Continue, which prevents the booking from being completed and the booking will not be ticketed or is sent for ticketing to then be cancelled and not ticketed: "Transaction[d2ee8db1-b9ca-497b-bc45-acbb23a88e65] Text Message: Invalid PurchaserEmail" Code="E03305"/>".
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Environment
Travel > Direct Connect
Product
Concur Travel all versions
Keywords
Southwest Direct Connect bookings fail with invalid PurchaserEmail error preventing ticketing. , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , Problem
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