Symptom
I am attempting to add a loyalty program number to my travel profile. When I enter a loyalty program identifier that contains all or part of my last name, the profile cannot be saved and the following error message appears:
"Your program numbers should not include your last name. Please review the message at the top of the page and correct your entries as necessary"
This can occur when a vendor uses an email address as the loyalty program identifier and the email address includes the traveler's last name.
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Environment
Product
Keywords
Users may receive the error message "Your program numbers should not include your last name." when adding a loyalty program number to a travel profile. This can occur when the loyalty program identifier contains all or part of the traveler's last name, including vendor programs that use email addresses as loyalty identifiers. , KBA , CON-CA-USP , User Profile , Problem
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