3824804 - Why Cleartrip bookings in SAP Concur are non-refundable when fares rules shows as Refundable?

When searching for flights through Cleartrip, certain fare options are displayed as "This ticket is Refundable" in the fare details during the flight selection process.



However, after selecting one of these fares and proceeding to the Review and Reserve page, Concur Travel displays a warning indicating that the selected fare is Non-Refundable. This creates a discrepancy between the refundability information shown during fare selection and the information presented prior to booking.

Cleartrip fares are displayed as Refundable during flight selection, but are incorrectly shown as Non-Refundable on the review page in Concur Travel. , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , Problem