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SAP Knowledge Base Article - PreviewSymptom
The user is unable to log in to SAP Concur via SSO and receives the following error message on the SSO login page: Your account has been locked. Contact your support person to unlock it, then try again.
The user's account has been locked by the Identity Provider (IdP). This is not a SAP Concur-side issue. The lock is enforced by the company's IdP before the authentication request reaches Concur.
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Environment
Single Sign On
Product
Concur Expense all versions
Keywords
User receives "Your account has been locked. Contact your support person to unlock it, then try again." when trying to log in via SSO , KBA , CON-CA-ADM-AUA , Authentication Admin , Problem
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