This article outlines the process for validating why a travel configuration remains on the Legacy experience in Concur Travel based on article: New Concur Travel: Feature Exclusions,Limitations, Redirects, & Changed Behavior as ofApril 18, 2025 It highlights key factors that may prevent a configuration from transitioning to the new Concur Travel experience, even if it has been opted in on the New Concur Travel Experience page. To determine if a configuration is excluded based on these factors, follow the validation steps provided below.

1. AirPlus Virtual Cards (formerly known as AirPlus AIDA)

1. Go to the affected Travel Configuration page
2. Search for AirPlus
3. Check  "Use A.I.D.A if Company Account is not accepted"

2. Amadeus: Master Pricer Travel Board Settings

1. Travel Configuration
2. Section: Air Search Options
3. Find: Use Master Pricer Travel Board

Connector Combinations and Their Impact:

• Yes legacyHotel + No newHotel = No T2
  → Legacy-only configurations will not see the new hotel booking experience.

• Yes legacyHotel + Yes newHotel = Yes T2
  → New bookings use the new connector, while legacy bookings can still be modified or canceled.

• No legacyHotel + Yes newHotel = Only T2
  → Full use of the new hotel booking experience.

• No legacyHotel + No newHotel = T2
  → New experience shown.

1. Go to Travel Configuration page
2. Search for Hotel Connectors
3. Check each vendor one by one

 
Resolution:
If the checkbox shape is round- then the Connector is the New connector, hotel vendor is using T2 experience.


If the checkbox is rounded square - then the Connector is Old connector, hotel vendor is using T1, Legacy experience.


Solution: Route the case to TRV Direct Connect team according to the KB article:
New Concur Travel - What is the process for migrating from HRS Legacy to HRS CHS on new experience travel?
 
Affected vertical: Hotel

4. Southwest Direct Connect

1. Go to Travel Configuration page
2. Search for Air Connectors
3. Click on Manage Air Connectors
4. Select the desired Travel configuration
5. Search for Southwest Airlines

 
Resolution: If the Southwest Airlines is enabled, this will exclude the Travel configuration from the new Concur Travel experience

Solution: Disable Southwest Airlines Direct Connect feature.

Affected Vertical: Air

 

5. Travelport+ Air Passive Segments

Description: Those Travel Configuration whose are using Travelport+ and have non-GDS air content sources (Direct Connect air) and enabled "Write passive segments for non-GDS content if I have not specified a default for the specific vendor in the table below." will be excluded from new Concur Travel experience.
Source: - 

Preconditions: This section has three conditions:

1. GDS is Travelport+
2. There is at least one non-GDS air connector enabled
3. "Write passive segments for non-GDS content if I have not specified a default for the specific vendor in the table below." enabled

Validation

1. GDS is Travelport+

Check: Travel Agency Details: right upper corner, next to Agency Name

 

2. Air connectors: non-GDS air content sources enabled

​​

1. Go to Travel Configuration page
2. Search for Air Connectors
3. Click on Manage Air Connectors
4. Select the desired Travel configuration
5. Search for Direct Connect Air connectors if any enabled

3. Check: "Write passive segments for non-GDS content if I have not specified a default for the specific vendor in the table below." on Travel Configuration page is enabled

 
Resolution: If all three conditions are met (enabled), then the configuration will be excluded from T2 experience
 
Solution: Disable "Write passive segments for non-GDS content if I have not specified a default for the specific vendor in the table below." on Travel Configuration page

Affecter vertical: Air

KBA , CON-CA-ADM , Administration , Problem